Hard Skills
IntermediateRadio Communication ProtocolsThe standardized set of rules and terminology used to communicate via radio equipment in emergency services.
AdvancedComputer-Aided Dispatch (CAD) SystemsProficiency in operating software platforms used to manage emergency service requests and track responder locations.
IntermediateIncident Command System (ICS)Knowledge of the standardized approach to the command, control, and coordination of emergency response.
IntermediateGeographic Information Systems (GIS)Skill in using spatial data and mapping tools to identify locations and navigate emergency units.
Soft Skills
ExpertActive ListeningThe ability to fully concentrate, understand, and respond to callers or responders in high-stress environments.
AdvancedCrisis ManagementThe ability to remain calm and make effective decisions under extreme pressure and evolving situations.