Hard Skills
IntermediateHardware TroubleshootingThe process of identifying, diagnosing, and repairing physical components of computer systems and peripheral devices.
IntermediateOperating System ManagementProficiency in installing, configuring, and maintaining OS environments such as Windows 10/11, macOS, or Linux.
IntermediateIncident Management (ITSM)Utilization of ticketing systems to log, track, and resolve IT service requests according to established SLAs.
IntermediateNetwork Connectivity SupportDiagnosing and resolving issues related to IP configuration, VPN access, Wi-Fi, and Ethernet connectivity.