Hard Skills
IntermediateHardware TroubleshootingThe ability to diagnose and repair physical components of a computer system like motherboards, RAM, and storage.
IntermediateOS Installation and ConfigurationSetting up, updating, and managing operating systems such as Windows, macOS, and Linux.
IntermediateNetwork Connectivity SupportTroubleshooting LAN/WAN issues, configuring Wi-Fi, and managing VPN connections for users.
Entry-levelIT Ticketing SystemsProficiency in using software like Jira Service Management or ServiceNow to track and resolve user requests.
IntermediateCybersecurity FundamentalsImplementing basic security protocols like MFA, antivirus management, and phishing awareness.