Hard Skills
AdvancedComputer Reservation Systems (CRS)Proficiency in using airline-specific software like Sabre, Amadeus, or Altea to manage bookings, upgrades, and flight changes.
IntermediateRegulatory ComplianceKnowledge and application of aviation safety and security regulations such as TSA and FAA protocols during passenger processing.
IntermediateMultilingual CommunicationAbility to communicate effectively with passengers in more than one language to assist diverse international traveler groups.
Soft Skills
IntermediateCustomer Service ExcellenceProviding high-quality assistance and support to passengers throughout their travel experience including check-in, boarding, and baggage handling.
AdvancedConflict ResolutionThe ability to manage and resolve passenger complaints or disruptions caused by delays or cancellations calmly and effectively.