Hard Skills
AdvancedOHS Compliance LeadershipEnforcing occupational health and safety protocols regarding hazardous materials, spray booths, and heavy machinery.
IntermediateLabor and Resource SchedulingAssigning repair tasks to specific technicians based on their expertise and the urgency of the repair cycle.
Soft Skills
IntermediatePerformance ManagementThe process of monitoring and evaluating technician output and repair quality to ensure shop standards are met.
AdvancedTechnical MentorshipProviding hands-on guidance and instruction to apprentices and junior body repairers to develop their technical proficiency.
IntermediateConflict ResolutionAddressing and mediating disputes between shop floor staff or between employees and insurance adjusters.