Hard Skills
IntermediateStaff Recruitment and SelectionThe process of identifying, attracting, and interviewing candidates for various roles within the hotel or tourism service to ensure operational staffing needs are met.
AdvancedEmployee Performance ManagementThe continuous process of monitoring, evaluating, and providing constructive feedback on employee performance to ensure service standards and KPIs are achieved.
IntermediateTraining and OnboardingDeveloping and executing structured programs for new hires to familiarize them with standard operating procedures, safety protocols, and brand values.
ExpertLabor Law Compliance and SchedulingManaging staff work hours and shift rotations while ensuring strict adherence to local labor regulations, overtime rules, and health and safety laws.