Hard Skills
IntermediatePOS System OperationThe ability to efficiently operate electronic point-of-sale registers, barcode scanners, and payment terminals.
IntermediateCash HandlingAccurately processing cash, credit cards, and coupons while ensuring correct change is provided and registers are balanced.
IntermediatePrice Look-Up (PLU) KnowledgeMemorizing and quickly entering codes for produce and non-barcoded items.
FoundationalHealth and Safety ComplianceAdhering to food safety guidelines, age-restricted sale laws, and ergonomic lifting techniques.
Soft Skills
FoundationalCustomer ServiceProviding friendly assistance, answering inquiries, and ensuring a positive final touchpoint in the shopping experience.
IntermediateConflict ResolutionMaintaining composure and professionalism when dealing with customer complaints, returns, or disputes.