Hard Skills
IntermediateGlobal Distribution Systems (GDS)Proficiency in using specialized reservation software such as Sabre, Amadeus, or Galileo for booking and ticketing.
IntermediateAviation Regulatory ComplianceStrict adherence to TSA, FAA, and international aviation safety and security protocols during check-in and boarding.
BasicBaggage Management SystemsOperating automated baggage tracking systems and managing the documentation for lost or damaged luggage.
Soft Skills
AdvancedConflict De-escalationThe ability to manage and resolve passenger grievances, especially during flight delays, cancellations, or overbooking situations.
IntermediateCultural CompetencyUnderstanding and respecting diverse cultural norms to provide inclusive service to international travelers.