AIRLINE RESERVATION AGENT Airline ticket and service agents

Hard Skills

AdvancedGlobal Distribution Systems (GDS)Proficiency in using specialized computer reservation systems such as Sabre, Amadeus, or Galileo to book flights and manage itineraries.

IntermediateTicketing and Fare CalculationKnowledge of complex airline pricing, fare classes, tax applications, and ticket issuance protocols.

IntermediateAviation Regulatory ComplianceAdherence to safety, security, and operational standards set by bodies like IATA, TSA, and FAA.

Soft Skills

IntermediateCustomer Service ExcellenceThe ability to provide professional, helpful, and high-quality support to passengers regarding their travel needs and inquiries.

AdvancedConflict De-escalationStrategies and communication techniques used to calm agitated passengers and resolve disputes effectively.

Mobility Path: High Affinity Match (>60%)

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CHECK-IN AGENT - AIRLINE 60.0% Affinity

✅ Global Distribution Systems (GDS)
✅ Conflict De-escalation
✅ Customer Service Excellence