CUSTOMER SALES AGENT - AIRLINE Airline ticket and service agents

Hard Skills

IntermediateGlobal Distribution Systems (GDS)Proficiency in using airline reservation software such as Amadeus, Sabre, or Galileo to book, change, and cancel flight itineraries.

IntermediateIATA Fare ConstructionUnderstanding and applying International Air Transport Association rules for calculating complex flight fares, taxes, and currency conversions.

BasicBaggage Handling and Security ComplianceKnowledge of airline and government regulations regarding weight limits, prohibited items, and TSA/FAA security screening protocols.

IntermediateMultilingual CommunicationThe ability to communicate clearly and professionally with passengers in multiple languages to assist with travel needs.

Soft Skills

AdvancedConflict ResolutionThe ability to calmly and effectively manage passenger complaints, flight delays, and luggage disputes in a high-pressure environment.

Mobility Path: High Affinity Match (>60%)

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AIRLINE PASSENGER AGENT 60.0% Affinity

✅ Global Distribution Systems (GDS)
✅ Multilingual Communication
✅ Conflict Resolution

RESERVATION CLERK - AIRLINE 60.0% Affinity

✅ Global Distribution Systems (GDS)
✅ Multilingual Communication
✅ Conflict Resolution