AIRLINE PASSENGER AGENT Airline ticket and service agents

Hard Skills

IntermediateGlobal Distribution Systems (GDS)Proficiency in utilizing standardized computer reservation systems like Sabre, Amadeus, or Galileo for ticketing and itinerary management.

IntermediateRegulatory Compliance KnowledgeUnderstanding and applying TSA, FAA, and international aviation security protocols, including visa and passport verification.

IntermediateMultilingual CommunicationThe ability to communicate effectively with international travelers in one or more languages besides the primary regional language.

BasicBaggage Handling ProceduresKnowledge of weight restrictions, hazardous material identification, and the operation of automated baggage tagging systems.

Soft Skills

AdvancedConflict ResolutionThe ability to de-escalate high-stress situations involving upset passengers due to flight delays, cancellations, or lost luggage.

IntermediateActive ListeningFocusing fully on passenger concerns to provide accurate information and empathetic solutions during the check-in process.

Mobility Path: High Affinity Match (>60%)

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No matches found at the 60% threshold.