Hard Skills
IntermediateCrisis InterventionThe ability to identify, respond to, and mitigate emergency situations and behavioral crises within a correctional facility.
FoundationalIncident ReportingThe systematic recording of events, rule violations, and safety breaches using standardized documentation procedures.
IntermediateSurveillance and MonitoringMaintaining continuous watch over inmate activities through direct observation and technology to detect security threats.
Soft Skills
AdvancedConflict De-escalationUtilizing verbal and non-verbal communication techniques to reduce tension and resolve disputes without the need for physical force.
IntermediateCultural CompetencyUnderstanding and respecting the diverse backgrounds and needs of inmate populations to ensure equitable treatment and effective communication.