Hard Skills
AdvancedWorkforce SchedulingThe process of planning and assigning driver shifts to ensure all transit routes are covered while managing labor costs and rest requirements.
ExpertRegulatory Compliance MonitoringOverseeing and enforcing adherence to transit laws, including Hours of Service (HOS) regulations and safety standards.
AdvancedEmergency Response CoordinationDirecting personnel and resources during accidents, mechanical failures, or medical emergencies on transit vehicles.
Soft Skills
IntermediateConflict ResolutionThe ability to mediate and resolve disputes between drivers, or between staff and passengers, to maintain a professional environment.
IntermediatePerformance EvaluationSystematically assessing driver performance based on punctuality, safety records, and adherence to company protocols.