Hard Skills
IntermediateTechnical TroubleshootingThe process of identifying, tracing, and correcting flaws in software applications.
IntermediateSQL Data RetrievalUsing Structured Query Language to query databases for investigating data-related application issues.
IntermediateIncident ManagementManaging the lifecycle of all unplanned interruptions or reductions in quality of IT services.
IntermediateTechnical DocumentationThe practice of recording technical procedures, knowledge base articles, and resolution steps.