Hard Skills
IntermediateGlobal Distribution Systems (GDS)Proficiency in using specialized airline reservation software such as Sabre, Amadeus, or Travelport for bookings and ticketing.
IntermediateAviation Security ComplianceKnowledge of TSA, FAA, and international regulations governing passenger screening, document verification, and hazardous materials.
IntermediateAncillary Sales and UpsellingTechniques for identifying and recommending cabin upgrades, seat selections, or extra baggage services to passengers.
BasicBaggage Handling ProceduresThe systematic processing of checked luggage, including weight restrictions, hazardous item checks, and international tracking protocols.