Hard Skills
IntermediatePassenger Check-In ProceduresThe systematic process of verifying traveler identity, checking travel documentation such as passports and visas, and issuing boarding passes.
AdvancedGlobal Distribution Systems (GDS)Proficiency in using computerized network systems like Amadeus, Sabre, or Galileo for seat inventory and ticketing.
IntermediateDangerous Goods AwarenessKnowledge of prohibited items and hazardous materials to ensure they are not transported in passenger luggage.
IntermediateMultilingual CommunicationThe ability to communicate effectively with passengers in one or more languages besides the primary local language.
IntermediateBaggage ReconciliationProcedures for weighing luggage, calculating excess fees, and ensuring bags are correctly tagged and routed.