Hard Skills
IntermediatePerformance ManagementEstablishing clear expectations and conducting regular evaluations of employee performance and growth through reviews.
IntermediateRecruitment and OnboardingIdentifying, interviewing, and integrating new social service workers into the organization's mission and workflows.
AdvancedCrisis Intervention TrainingDeveloping and delivering training for staff on de-escalation techniques and emergency response protocols.
AdvancedPolicy Compliance and EthicsEnsuring all staff activities align with social service regulations, human rights legislation, and ethical standards.
Soft Skills
AdvancedStaff SupervisionThe process of overseeing, guiding, and supporting social service staff to ensure effective service delivery.
AdvancedConflict ResolutionThe ability to mediate and resolve interpersonal or professional disputes within the team or between staff and clients.