Hard Skills
AdvancedWorkforce PlanningStrategic alignment of staffing levels with utility operations, maintenance schedules, and emergency response needs.
ExpertOccupational Health and Safety (OHS) ComplianceEnsuring all utility operations meet OSHA and environmental safety standards to prevent workplace accidents and hazardous chemical exposure.
AdvancedTechnical Training OversightCoordinating mandatory certification training and continuing education for licensed water operators to meet state and federal requirements.
Soft Skills
ExpertLabor RelationsManaging the relationship between utility management and collective bargaining units, including contract negotiations and grievance handling.
IntermediatePerformance ManagementEvaluating operator and technician performance against technical standards, safety protocols, and regulatory compliance metrics.