Hard Skills
IntermediatePoint of Sale (POS) OperationThe technical ability to accurately enter customer orders into a digital system and process various payment types.
FoundationalFood Safety and Hygiene StandardsAdherence to health regulations regarding the safe handling, storage, and serving of food and beverages.
IntermediateCash Handling and ReconciliationThe precise management of physical currency, including making change and balancing a cash drawer at the end of a shift.
Soft Skills
AdvancedSuggestive SellingThe technique of recommending additional menu items or upgrades to customers to enhance their experience and increase revenue.
IntermediateCustomer Service ExcellenceThe ability to interact with guests in a friendly, professional manner while anticipating their needs in a high-paced drive-in environment.
AdvancedEfficiency and MultitaskingManaging multiple orders and customer requests simultaneously while maintaining speed and accuracy in a fast-turnover setting.