Hard Skills
AdvancedEmergency Dispatch ManagementThe ability to coordinate rapid response efforts for utility service interruptions, such as power outages or water main breaks, ensuring crew safety and public welfare.
IntermediateCMMS ProficiencyOperational knowledge of Computerized Maintenance Management Systems used to track work orders, asset history, and resource allocation.
IntermediateRadio and Telecommunications EtiquetteProficiency in using two-way radios and specialized phone systems following standardized protocols to ensure clear communication with field crews.
IntermediateGeographic Information Systems (GIS)The use of digital mapping tools to locate utility assets, identify outage locations, and navigate crews to specific coordinates.
AdvancedSafety Protocol ComplianceDeep understanding of industry-specific safety standards, including lockout/tagout procedures and hazardous material handling as it pertains to field dispatch.