Hard Skills
IntermediateData Entry and ManagementThe process of recording, updating, and maintaining accurate records of utility consumption and customer data in digital systems.
IntermediateBilling and InvoicingCalculating costs based on utility usage rates and generating accurate financial statements for customers or departments.
FoundationalRecords MaintenanceSystematic organization and archiving of utility documents, contracts, and correspondence for regulatory compliance and easy retrieval.
Soft Skills
ProficientCustomer ServiceProviding assistance and information to utility users, addressing complaints, and resolving service-related inquiries.
IntermediateAnalytical ThinkingIdentifying patterns in utility usage data or discrepancies in billing reports to resolve issues proactively.