USER SUPPORT TECHNICIAN User support technicians

Hard Skills

IntermediateTechnical TroubleshootingThe systematic process of identifying, diagnosing, and resolving hardware, software, and network issues for end-users.

IntermediateTicketing System ManagementProficiency in using IT service management tools like Jira, ServiceNow, or Zendesk to document and track support requests.

AdvancedOperating System ConfigurationInstalling, updating, and optimizing operating systems such as Windows 10/11, macOS, and Linux for end-user devices.

IntermediateRemote Support Tools ProficiencyExpertise in using remote desktop software like TeamViewer, AnyDesk, or Microsoft Remote Desktop to provide off-site assistance.

IntermediateHardware Maintenance and RepairDiagnosing and fixing physical components such as RAM, hard drives, motherboards, and peripherals like printers and scanners.

Soft Skills

IntermediateActive ListeningFocusing fully on the user's description of a problem to understand the root cause and provide appropriate solutions.

IntermediateCustomer Service OrientationThe ability to maintain a professional, patient, and helpful demeanor when assisting users under pressure.

Mobility Path: High Affinity Match (>60%)

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No matches found at the 60% threshold.