Hard Skills
IntermediateSales NegotiationThe ability to discuss terms, handle objections, and finalize sales agreements for pre-owned vehicles.
IntermediateVehicle AppraisalEvaluating the physical condition, mechanical state, and market value of trade-in vehicles to determine fair purchase prices.
BasicCRM Software ProficiencyUsing specialized software to track customer interactions, manage leads, and schedule follow-up communications.
IntermediateAutomotive Sales ComplianceAdhering to legal requirements regarding vehicle history disclosures, consumer protection laws, and financing regulations.
BasicVisual MerchandisingArranging vehicles on the dealership lot to attract attention, showcase key features, and optimize customer foot traffic.