Hard Skills
IntermediateDefensive DrivingThe practice of using driving strategies that minimize risk and help avoid accidents by predicting hazardous situations and weather conditions.
BasicPre-trip InspectionSystematic examination of vehicle mechanical and safety systems including brakes, lights, and tires before entering service.
IntermediateRadio Dispatch ProtocolProficiency in using two-way communication systems and standardized codes to relay information to transit control centers.
IntermediateADA Compliance & AccessibilityKnowledge of laws and procedures for assisting passengers with disabilities, including the operation of wheelchair lifts and securement systems.
Soft Skills
AdvancedConflict De-escalationThe ability to use verbal and non-verbal communication to calm agitated passengers and resolve disputes without physical intervention.
IntermediateSchedule ManagementThe ability to operate a vehicle within strict time constraints while balancing passenger boarding needs and traffic conditions.
AdvancedSituational AwarenessThe constant monitoring of the vehicle's interior and exterior environment to identify potential hazards or passenger needs.