Hard Skills
IntermediateGlobal Distribution System (GDS) ProficiencyThe ability to navigate and execute bookings within major industry platforms such as Amadeus, Sabre, or Galileo.
AdvancedDestination KnowledgeComprehensive understanding of global geography, local customs, climates, and entry requirements for various regions.
IntermediateSales and NegotiationSkill in identifying client needs to upsell packages and negotiating with vendors for competitive pricing.
IntermediateRegulatory ComplianceUnderstanding and applying travel laws, insurance regulations, and health requirements like COVID-19 protocols or visa laws.
Soft Skills
AdvancedCustomer Service ExcellenceThe capacity to manage client expectations, resolve complaints, and provide proactive support throughout the travel lifecycle.
IntermediateAttention to DetailMeticulous verification of travel itineraries, passenger names, flight times, and visa requirements to ensure accuracy.
AdvancedCrisis ManagementThe ability to remain calm and find rapid solutions for travelers during disruptions such as flight cancellations or natural disasters.