Hard Skills
IntermediateFreight and Cargo DocumentationProficiency in preparing and processing shipping documents such as bills of lading, manifests, and invoices for ground or water transport.
AdvancedTransportation Management System (TMS) ProficiencySkill in using industry-specific software for booking, tracking cargo, and managing passenger seat inventory.
IntermediateRegulatory ComplianceKnowledge of safety regulations and procedures for handling hazardous materials and general safety protocols for water and ground transport.
Soft Skills
IntermediateCustomer Conflict ResolutionAbility to handle passenger complaints, ticket issues, or cargo delays professionally to maintain service quality.
IntermediateMulti-modal CoordinationCoordinating the transfer of passengers or cargo between different modes of transport such as train to truck or ferry to rail.