Hard Skills
IntermediateTicketing Systems OperationProficiency in using computerized reservation and ticketing software to issue tickets, process refunds, and manage seat inventory.
BasicCash Handling and ReconciliationThe ability to accurately process cash, credit, and digital payments and balance daily sales reports at the end of a shift.
IntermediateRoute and Schedule Information ManagementDetailed knowledge of transit routes, arrival and departure times, and connections to provide accurate travel guidance to passengers.
IntermediateSafety and Security AwarenessIdentifying and reporting suspicious activities, hazardous materials, or safety hazards in accordance with transportation regulations and protocols.
IntermediateMultilingual CommunicationThe ability to assist passengers in multiple languages to facilitate travel for diverse populations.