Hard Skills
IntermediatePassenger Safety and SecurityImplementing and monitoring safety protocols on trains to ensure passenger well-being and emergency preparedness.
BasicFacility and Cabin MaintenancePreparing and maintaining the cleanliness and organization of train cabins, seating areas, and restrooms.
IntermediateFood and Beverage ServicePreparing, serving, and managing the sale of snacks, drinks, and meals to passengers according to health standards.
Soft Skills
AdvancedCustomer Service ExcellenceProviding high-quality assistance to passengers, addressing inquiries, and resolving complaints to ensure a positive travel experience.
IntermediateConflict ResolutionManaging and de-escalating difficult situations or disputes between passengers or with staff members.