Hard Skills
IntermediateRoute OptimizationAbility to plan the most efficient paths for tow trucks to minimize fuel consumption and response time.
IntermediateCAD Software ProficiencyExperience using specialized software systems to log calls, track vehicle locations, and assign tasks.
ExpertEmergency Response CoordinationPrioritizing urgent requests like accidents or traffic hazards and coordinating with emergency services if needed.
IntermediateGeographic LiteracyIn-depth knowledge of local roads, landmarks, and traffic patterns to assist drivers without relying solely on GPS.
Soft Skills
IntermediateConflict ResolutionManaging distressed or angry callers and drivers to de-escalate situations and provide clear instructions.
IntermediateMultitaskingSimultaneously managing multiple phone lines, radio channels, and digital dispatch screens.