Hard Skills
AdvancedDestination KnowledgeIn-depth understanding of local history, geography, attractions, and transport.
IntermediateMultilingual CommunicationAbility to communicate effectively in one or more foreign languages.
IntermediateDigital Booking SystemsProficiency in using software for reservations, ticketing, and event management.
Soft Skills
IntermediateCustomer Service ExcellenceProviding helpful, high-quality professional assistance to tourists and visitors.
IntermediateIntercultural CompetenceUnderstanding and respecting diverse cultural backgrounds to provide inclusive service.