Hard Skills
EntryCash Handling and ReconciliationThe ability to accurately process monetary transactions, provide correct change, and balance a till at the end of a shift.
EntryPoint of Sale (POS) System ProficiencyTechnical ability to operate specific tolling software or visitor management systems to record entries and exits.
IntermediateSafety and Emergency Protocol AdherenceKnowledge and application of safety procedures for high-traffic environments, including emergency shut-down or evacuation steps.
Soft Skills
IntermediateInterpersonal CommunicationThe capacity to greet travelers or visitors politely and provide clear directions or information regarding fees and procedures.
IntermediateConflict ResolutionManaging and de-escalating tense situations involving disgruntled visitors or disputes over toll charges and access.
IntermediateAttention to DetailThe ability to identify vehicle classifications, verify credentials, and detect fraudulent documents or currency.