Hard Skills
AdvancedTicketing System OperationProficiency in using specialized reservation software to issue tickets, process cancellations, and manage passenger manifests.
IntermediateCash and Electronic Payment HandlingAccurately processing financial transactions, managing cash drawers, and reconciling daily sales records.
IntermediateCargo and Logistics DocumentationManaging the paperwork, weighing, and classification of freight and baggage for ground or water transport.
Soft Skills
IntermediateCustomer Service ExcellenceProviding professional assistance to travelers regarding schedules, fares, and routes to ensure a positive travel experience.
AdvancedConflict Resolution and De-escalationThe ability to manage and resolve passenger complaints or issues caused by delays and service disruptions effectively.