Hard Skills
IntermediateGlobal Distribution Systems (GDS) ProficiencyThe ability to use specialized software platforms like Sabre, Amadeus, or Galileo to manage flight bookings, seat assignments, and ticket issuance.
IntermediateTravel Document VerificationChecking the validity of passports, visas, and health documents against international travel regulations and entry requirements.
IntermediateAirline Policy ApplicationApplying specific airline rules regarding baggage allowances, flight upgrades, refund processing, and frequent flyer program benefits.
Soft Skills
AdvancedCustomer Service ExcellenceProviding high-quality assistance to passengers regarding flight information, check-in procedures, and special requests while maintaining a professional demeanor.
AdvancedConflict Resolution and De-escalationThe capacity to handle disgruntled passengers or stressful situations, such as flight cancellations or overbookings, in a calm and professional manner.