Hard Skills
AdvancedTicketing Software ProficiencyThe ability to operate computerized booking systems to issue, modify, and cancel tickets for ground or water transport.
IntermediateCargo Documentation and ManifestingPreparing and verifying shipping documents, manifests, and waybills for freight and baggage handling.
IntermediateCash and Payment ProcessingHandling currency, credit card transactions, and digital payments while performing daily reconciliation and reporting.
IntermediateMultilingual CommunicationThe capacity to provide travel information and assistance in one or more foreign languages relevant to the transport hub's demographics.
IntermediateSafety and Security AwarenessIdentifying security risks and adhering to safety protocols for passenger boarding and terminal operations.
Soft Skills
AdvancedConflict De-escalationApplying techniques to manage and resolve disputes with passengers regarding delays, cancellations, or service issues.
IntermediateInquiry ResolutionProviding accurate information regarding routes, schedules, fares, and connections across various transport modes.