Hard Skills
AdvancedTicketing System ProficiencyOperating computerized reservation and ticketing systems to issue tickets, process exchanges, and handle cancellations.
IntermediateFinancial Transaction ManagementManaging cash, credit card transactions, and daily reconciliations accurately and securely according to financial protocols.
IntermediateFreight and Cargo DocumentationPreparing and processing manifests, bills of lading, and shipping documents for cargo transport in compliance with regulations.
IntermediateRegulatory Compliance KnowledgeUnderstanding and applying local and international transportation laws, safety protocols, and company policies.
Soft Skills
IntermediateCustomer Service ExcellenceProviding professional assistance and information to passengers regarding travel routes, schedules, and fares.
AdvancedConflict ManagementIdentifying and resolving passenger disputes or complaints regarding delays, cancellations, or service issues in a calm manner.