Hard Skills
IntermediateComputerized Reservation Systems (CRS)The ability to operate specialized software for booking passenger seats, issuing travel tickets, and managing itinerary changes.
IntermediateFinancial Transaction ProcessingManaging cash, credit card transactions, and digital payments while maintaining an accurate daily till and financial records.
IntermediateCargo and Baggage DocumentationPreparing and verifying shipping manifests, waybills, and luggage tags to ensure items are correctly tracked and routed.
IntermediateRoute and Schedule KnowledgeProviding accurate information to passengers regarding travel times, transit routes, stops, and connecting services.
Soft Skills
AdvancedConflict ResolutionDe-escalating tense situations involving passenger complaints, delays, or service disruptions while maintaining professional composure.
IntermediateVerbal CommunicationClearly articulating information to a diverse range of passengers, including those with language barriers or special needs.