Hard Skills
IntermediateCrowd ManagementDirecting the flow of patrons during entry, intermission, and exit to prevent congestion and ensure safety.
AdvancedEmergency Response ProtocolKnowledge of evacuation routes and procedures to guide patrons safely during an emergency.
BasicTicket Scanning TechnologyProficiency in using electronic scanning devices and software to validate tickets and track attendance.
IntermediateAccessibility SupportProviding specialized assistance to patrons with disabilities, including operating lifts or guiding to designated seating.
IntermediateVenue KnowledgeDetailed understanding of the facility layout, including restrooms, exits, concessions, and seating charts.
Soft Skills
IntermediateCustomer ServiceThe ability to assist patrons with inquiries, seating, and general needs to ensure a positive experience.
IntermediateConflict De-escalationManaging disputes between patrons or handling complaints regarding seating or behavior professionally.
IntermediateVerbal CommunicationClearly conveying information about the show, venue rules, and directions to diverse groups of people.