Hard Skills
IntermediateCash Handling & ReconciliationThe ability to accurately process deposits, withdrawals, and balance cash drawers according to banking protocols.
AdvancedRegulatory Compliance (AML/KYC)Adherence to Anti-Money Laundering and Know Your Customer regulations to prevent financial crime.
IntermediateFinancial Product KnowledgeUnderstanding of banking products such as savings accounts, credit cards, and loans to provide accurate information.
IntermediateCore Banking System ProficiencyProficiency in using specialized software to manage customer accounts and process transactions.
Soft Skills
IntermediateCustomer Relationship ManagementEngaging with clients to address inquiries, resolve issues, and provide a positive banking experience.
IntermediateProblem-Solving & Conflict ResolutionIdentifying and resolving customer discrepancies or complaints in a professional manner.