Hard Skills
IntermediateProduct Knowledge (Cable and Internet Services)Deep understanding of television packages, internet speeds, streaming integrations, and hardware requirements for cable services.
IntermediateCRM Software ProficiencyCompetence in using Customer Relationship Management tools to record customer interactions, process orders, and track leads.
BasicVisual MerchandisingDesigning and maintaining eye-catching service displays and promotional signage to attract foot traffic.
Soft Skills
AdvancedPersuasive CommunicationThe ability to articulate service value propositions and overcome customer objections to close sales.
AdvancedNegotiation and Closing TechniquesThe skill of guiding a customer through the final stages of the buying process and finalizing contract terms.