TELEPHONE SYSTEM SUPERVISOR Supervisors, general office and administrative support workers

Hard Skills

AdvancedPBX and VoIP AdministrationThe technical management and configuration of Private Branch Exchange and Voice over Internet Protocol systems to ensure connectivity.

IntermediateCall Traffic AnalyticsAnalyzing telecommunications data such as call volume, peak hours, and average handle time to inform operational decisions.

IntermediateTelecommunications SecurityImplementing protocols to prevent toll fraud, unauthorized access, and eavesdropping within the telephone system.

IntermediateQuality Assurance MonitoringSystematically reviewing recorded calls and interactions to ensure adherence to company communication standards.

IntermediateResource and Budget PlanningForecasting equipment needs and managing the procurement of hardware such as headsets, phones, and cabling.

Soft Skills

AdvancedPerformance SupervisionThe ability to monitor, coach, and evaluate the performance of administrative support staff and operators.

AdvancedConflict De-escalationManaging and resolving difficult interactions that have been escalated from junior administrative staff.

Mobility Path: High Affinity Match (>60%)

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No matches found at the 60% threshold.