Hard Skills
IntermediateComputer-Assisted Telephone Interviewing (CATI)The ability to navigate specialized survey software while simultaneously conducting an interview to record responses in real-time.
IntermediateData Entry AccuracyThe precise transcription of verbal responses into numerical codes or text fields according to specific project protocols.
AdvancedConfidentiality and EthicsStrict adherence to privacy protocols and ethical guidelines regarding the handling of sensitive respondent information.
Soft Skills
IntermediateActive ListeningGiving full attention to what respondents are saying, taking time to understand the points being made, and asking questions as appropriate.
IntermediateRapport BuildingThe capacity to establish a quick professional connection with strangers over the phone to encourage survey participation.
IntermediatePersistence and ResilienceMaintaining a positive and professional demeanor despite frequent respondent rejections or repetitive tasks.