Hard Skills
IntermediatePBX System OperationTechnical proficiency in managing Private Branch Exchange hardware and software to route incoming and outgoing calls.
BasicAdministrative Record KeepingThe systematic recording of call logs, visitor information, and messages in digital or physical formats.
Soft Skills
IntermediateInterpersonal CommunicationThe ability to exchange information and feelings with others through verbal and non-verbal messages to ensure positive interactions.
IntermediateActive ListeningConcentrating fully on what is being said, understanding the message, responding, and remembering the information.
AdvancedConflict De-escalationThe use of verbal techniques to calm frustrated or angry callers and resolve issues professionally.
IntermediateMultitaskingThe capability to handle several tasks simultaneously, such as answering phones while greeting visitors or sorting mail.