Hard Skills
IntermediateProduct Knowledge (Telecommunications)Deep understanding of telephone hardware specifications, operating systems, mobile service plans, and accessory compatibility.
IntermediateConsultative SellingThe ability to identify customer pain points and communication needs to recommend specific telephone equipment and service packages.
BasicPoint of Sale (POS) OperationProficiency in using retail software to process sales, handle returns, manage customer profiles, and process mobile contract activations.
BasicVisual MerchandisingArranging telephone equipment, demo units, and promotional signage according to brand guidelines to maximize shelf appeal.
IntermediateTechnical TroubleshootingProviding initial support for device setup, data transfer between phones, and diagnosing basic connectivity issues.
Soft Skills
IntermediateActive ListeningGiving full attention to what customers are saying, taking time to understand their usage habits, and asking appropriate follow-up questions.
IntermediateObjection HandlingThe skill of addressing customer concerns regarding price, contract terms, or competing products effectively.