Hard Skills
IntermediateCold CallingThe practice of contacting potential customers who have had no previous contact with the salesperson to solicit business.
BasicCRM ProficiencyThe ability to use customer relationship management software to document interactions and manage sales leads throughout the lifecycle.
AdvancedObjection HandlingA sales technique involving responding to a prospect's concerns or hesitations to move them toward a purchase decision.
Soft Skills
IntermediateActive ListeningFully concentrating on, understanding, responding to, and remembering what the customer says during a telephonic interaction.
IntermediateResilience and PersistenceThe capacity to recover quickly from rejection and maintain motivation through high volumes of unsuccessful outbound attempts.