Hard Skills
AdvancedTechnical TroubleshootingThe systematic process of identifying, analyzing, and resolving hardware, software, and network issues.
IntermediateNetwork AdministrationManaging and maintaining network infrastructure including TCP/IP, DNS, VPNs, and firewalls to ensure connectivity.
IntermediateIncident Management (ITIL)Adhering to standardized processes for logging, categorizing, and resolving service disruptions according to SLAs.
IntermediateScripting and AutomationWriting scripts in languages like PowerShell, Bash, or Python to automate repetitive maintenance tasks and system checks.
IntermediateCloud Services ManagementConfiguring and supporting resources within cloud environments such as AWS, Azure, or Google Cloud Platform.
IntermediateCybersecurity FundamentalsApplying security protocols, managing access controls, and identifying potential vulnerabilities to protect organizational assets.