Hard Skills
IntermediateTechnical TroubleshootingThe systematic process of identifying, diagnosing, and resolving hardware and software failures.
IntermediateIncident ManagementThe process of logging, tracking, and managing the lifecycle of IT service requests via ticketing systems.
IntermediateOperating System AdministrationConfiguration and maintenance of desktop environments including Windows, macOS, or Linux.
IntermediateNetwork Connectivity DiagnosticsIdentifying and resolving issues related to LAN/WAN, VPN access, and Wi-Fi configurations.
BeginnerCybersecurity HygieneEducating users on safe computing practices and identifying phishing or malware risks.