Hard Skills
AdvancedTax Legislation KnowledgeIn-depth understanding of federal and local tax codes, employment insurance laws, and statutory recovery procedures.
IntermediateDebt Collection TechniquesThe application of systematic methods to identify, contact, and secure payments from delinquent taxpayers or overpaid beneficiaries.
AdvancedFinancial AuditingThe process of examining financial records and statements to verify accuracy and identify discrepancies in reported revenue or insurance claims.
IntermediateCase ManagementThe organized tracking and documentation of recovery files from initial identification through to final payment or settlement.
IntermediateData Privacy and Information SecurityStrict adherence to protocols for handling sensitive financial and personal data in accordance with privacy legislation.