Hard Skills
ExpertStatutory InterpretationThe process of analyzing and applying specific sections of the Employment Insurance Act and the Income Tax Act to determine the insurability of employment.
IntermediatePayroll Audit and Financial VerificationThe systematic examination of an employer's financial records, payroll ledgers, and contracts to verify tax remittances and employment status.
AdvancedAdministrative Law ApplicationApplying the principles of natural justice and procedural fairness when making quasi-judicial decisions that affect the rights of citizens.
IntermediateCase ManagementThe ability to organize, prioritize, and progress a high volume of complex files from initial intake to final determination within service standards.
Soft Skills
IntermediateInvestigative InterviewingUsing structured questioning techniques to gather facts from employers and workers regarding the nature of their working relationship.
AdvancedTechnical CommunicationTranslating complex legal and tax concepts into clear, accessible language for diverse stakeholders who may not have a legal background.
IntermediateConflict Resolution and NegotiationManaging disputes between employers and the revenue agency regarding tax interpretations and proposed assessments.