Hard Skills
ExpertEmployment Insurance (EI) Act Compliance OversightThe ability to interpret and ensure the consistent application of specific EI legislation and revenue statutes across all team-led audits.
AdvancedAudit Case Management & Workflow OptimizationStrategic planning and allocation of audit workloads to revenue officers based on case complexity and officer expertise.
AdvancedAdvanced Revenue Data ForensicsUtilizing specialized software and statistical methods to identify patterns of systematic tax evasion or EI benefit fraud.
Soft Skills
ExpertPerformance Coaching for Revenue OfficersMentoring team members on investigative techniques, report writing, and technical audit standards to improve output quality.
AdvancedTaxpayer Conflict De-escalation & NegotiationManaging and resolving high-tension disputes between auditors and taxpayers or business owners regarding non-compliance findings.