Hard Skills
IntermediateHardware TroubleshootingIdentifying and repairing physical computer components such as motherboards, power supplies, and storage devices.
IntermediateOperating System AdministrationConfiguring, updating, and maintaining OS environments like Windows, macOS, or Linux for end users.
IntermediateITSM Ticketing SystemsUsing platforms like ServiceNow or Jira Service Management to log, categorize, and track support requests.
IntermediateNetwork Connectivity DiagnosticsResolving issues related to local area networks, Wi-Fi connectivity, and VPN access.
IntermediateSoftware Deployment and ConfigurationInstalling, patching, and troubleshooting enterprise software applications and office suites.
IntermediateTechnical DocumentationWriting clear guides, knowledge base articles, and incident reports for future reference.